Privacy Policy

We collect information to provide and improve our services. The types of information we collect depend on how you interact with our platform:

• Account Information: When you create an account, we collect your name, email address, password, and optional profile information such as your avatar and display name.
• Event Data: Information about events you create, host, or attend, including event settings, participant lists, chat messages, and interaction data within 3D environments.
• Usage Information: We automatically collect data about how you use our platform, including pages visited, features used, session duration, and interaction patterns.
• Device Information: Technical data such as your IP address, browser type, operating system, device identifiers, and WebGL capabilities.
• Audio/Video Data: When you participate in events with audio or video enabled, we process this data in real-time to facilitate communication. We do not store recordings unless you explicitly enable recording features.
• Payment Information: If you subscribe to a paid plan, we collect billing information. Payment processing is handled by secure third-party processors (e.g., Stripe).

We use the information we collect for the following purposes:

• Provide and maintain our virtual event platform and services.
• Process your account registration and manage your subscription.
• Enable real-time communication, spatial audio, and 3D interactions during events.
• Personalize your experience and remember your preferences.
• Send you technical notices, security alerts, and support messages.
• Analyze usage patterns to improve our platform's performance and features.
• Detect, prevent, and address technical issues, fraud, and abuse.
• Communicate with you about updates, new features, and promotional offers (with your consent).
• Comply with legal obligations and enforce our terms of service.

We do not sell your personal information. We may share your information in the following circumstances:

• With Event Hosts: When you attend an event, the host may see your display name, avatar, and participation data.
• With Other Participants: During events, other participants can see your avatar, hear your voice (if enabled), and interact with you in the 3D space.
• Service Providers: We share data with trusted third-party services that help us operate our platform, including cloud hosting (AWS, Vercel), real-time communication (LiveKit), analytics, and payment processing.
• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Infinivents, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your information:

• All data transmitted to and from our platform is encrypted using TLS/SSL protocols.
• We use secure, encrypted connections for all real-time audio and video communications.
• Access to personal data is restricted to authorized personnel who need it to perform their duties.
• We regularly review and update our security practices to address emerging threats.
• We maintain incident response procedures to quickly address any security breaches.
• Despite our efforts, no security measures are 100% secure. We encourage you to use strong passwords and protect your account credentials.

We use cookies and similar technologies to enhance your experience on our platform:

• Essential Cookies: Required for the platform to function, including authentication and session management.
• Preference Cookies: Remember your settings, such as language preferences and theme (dark/light mode).
• Analytics Cookies: Help us understand how users interact with our platform so we can improve it. We use PostHog for privacy-focused analytics.
• You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

Our platform integrates with and may share data with various third-party services to provide functionality such as:

• Cloud hosting and infrastructure services.
• Authentication and database services.
• Payment processing services.
• Analytics and performance monitoring tools.
• Real-time communication and streaming services.
• Each third-party service has its own privacy policy. We encourage you to review them.

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Account data is retained while your account is active and for a reasonable period afterward.
• Event data (chat logs, participation records) is retained for 90 days after the event ends, unless you request earlier deletion.
• Usage analytics are aggregated and anonymized after 12 months.
• Payment records are retained as required by tax and accounting regulations.
• You can request deletion of your personal data at any time by contacting us.

Infinivents is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 16, we will promptly delete that information.

Infinivents operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• We use Standard Contractual Clauses approved by the European Commission for transfers from the EEA.
• Our service providers are required to maintain equivalent data protection standards.
• By using our platform, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information (subject to legal retention requirements).
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for certain purposes, including marketing.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.
• To exercise these rights, contact us at privacy@infinivents.live. We will respond within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through a prominent notice on our platform before the changes take effect. The 'Last updated' date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team. We are committed to addressing your inquiries and resolving any issues promptly.

• Email: privacy@infinivents.live